Returns, Refunds, Cancellations, and Exchanges – Venfashion
At Venfashion, your satisfaction is extremely important to us. Please review this policy to understand how we handle returns, refunds, cancellations, and exchanges.
Step 1: Raise a Return or Replacement Request
If you receive a wrong, defective, or damaged product, you may raise a return or replacement request within 7 days from the delivery date.
To submit your request, please share your order details and contact number through the support option available on our website.
For damaged or missing items, the issue must be reported within 2 days of delivery.
Step 2: Review of Request
Our support team will review and validate your return or replacement request within 2 working days.
Step 3: Product Pickup
Once your request is approved, we will arrange a reverse pickup through our logistics partner.
Self-shipping is not required unless specifically instructed by our support team.
Step 4: Product Receipt & Final Action
Once the returned product reaches us, it will undergo a detailed quality inspection.
Based on the inspection results, we will process either:
- A replacement, or
- A refund, depending on stock availability
Replacement & Exchange Process
After your return request is approved:
- A pickup will be scheduled for the return item
- After we receive the product and it passes quality checks, a replacement will be initiated
If the original product is no longer in stock, you may choose:
- A full refund, or
- An exchange for a similar product of your preference
Exchange Delivery Timeline
Replacements or exchanged items are dispatched within 2–4 business days after successful quality verification.
Delivery typically takes 5–7 business days, depending on your location.
Returns/Replacements Not Accepted If:
Returns or replacements will not be accepted if:
- The product is used, opened, or tampered with
- Original packaging, tags, or accessories are missing
- The request is raised after 7 days from delivery
- Damage/missing items are reported after 2 days
Order Cancellations
You may cancel your order before it is dispatched.
Once the order has been shipped, cancellations will not be accepted.
Refund Process
For Prepaid Orders
Refunds will be issued to your original payment method within 3–5 business days after approval.
Refund Timelines
- Cancelled Orders: 3–5 business days
- Returned Items: 7–10 business days from pickup and successful quality inspection
Partial Order Returns
You may return any eligible items from a multi-item order within the permitted return period.
Contact Us
📞 Phone: +91-9286392133
🌐 Website: https://venfashion.com
📧 Email: support@venfashion.com
Registered Address
ECOMPANTHER SOLUTION PRIVATE LIMITED
Shop No. 04, Ashirwad Complex, Haridwar Road,
Near Jai Ram Ashram, Rishikesh,
Dehradun, Uttarakhand – 249201
